How to Contact Us

We're standing by when you need us.

At Prudential, we have a culture that values customer focus, service excellence, and integrity, and we are extremely pleased to have been recognized for delivering the highest tier of service to retirement plan participants during the financial crisis.

Our knowledgeable Customer Service Representatives are standing by to answer your questions.

You can reach them via phone at:

1-800-621-1089 or 1-877-760-5166 (FOR HEARING IMPAIRED)

If calling from an international location, please dial the access code for the country you are located in, followed by 1-800-621-1089.

Our Participant Service Center is open from 8 a.m. to 9 p.m. ET, Monday through Friday.

Click here for answers to frequently-asked questions.

Click here for instructions on getting your tax forms.